Refund Policy

1. About This Policy

AluminiumGlass provides business discovery, listing, promotion, subscription and related digital services. Certain services may be offered through paid plans or other commercial arrangements.

This policy applies to payments made for paid AluminiumGlass services unless a specific offer, invoice, subscription agreement or applicable law provides otherwise.

2. Subscription Plans

Businesses may choose from subscription or promotional plans made available on the AluminiumGlass platform.

Each plan may have different features, limits, visibility, promotional benefits, billing periods and pricing. The applicable plan details displayed at the time of purchase will govern the relevant subscription.

3. Cancellation

A business may request cancellation of a subscription according to the cancellation options available for that plan.

Cancellation normally prevents future renewal or continuation of the applicable paid service. Cancellation does not automatically create a right to a refund for a period that has already been billed or consumed.

4. Refund Eligibility

Refund requests are reviewed individually based on the applicable plan terms, payment status, service usage and applicable law.

Where a refund is approved, the refundable amount and method of processing will be determined by AluminiumGlass in accordance with the applicable transaction and payment records.

5. Non-Refundable Situations

Subject to applicable law and specific written terms, refunds may generally not be available in situations including:

• The customer has already substantially used the paid service.
• Promotional or discounted services were clearly identified as non-refundable.
• The request relates only to a change of business preference after purchase.
• A customer has failed to provide information required to activate or deliver the purchased service.
• The service was suspended or terminated because of a violation of platform rules or applicable law.
• The request is made outside an applicable refund period.

6. Duplicate Payments

If you believe that you were charged more than once for the same transaction, please contact us with the relevant payment details.

After verification, an eligible duplicate payment may be refunded through the appropriate payment channel.

7. Failed or Reversed Transactions

A payment may occasionally appear as debited even though the transaction was unsuccessful or reversed.

Such cases may be subject to processing by the payment provider, bank or financial institution. AluminiumGlass may assist with transaction verification where appropriate.

8. Refund Processing

Once a refund is approved, the refund will normally be initiated through the original payment method or another appropriate method where necessary.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank or financial institution.

9. Business Listing and Promotional Services

Paid listing, featured placement, advertising, promotional visibility and similar services may begin immediately after successful payment or activation.

Once such services have been activated or materially delivered, refunds may be limited, subject to the applicable plan terms and law.

10. Incorrect Charges

If you believe that an incorrect amount has been charged, please contact us as soon as possible and provide the transaction or invoice information needed to investigate the issue.

11. Fraudulent or Unauthorized Transactions

If you believe a payment was unauthorized or fraudulent, contact us promptly and also contact your bank or payment provider where appropriate.

We may investigate suspicious transactions and may temporarily restrict an account or service where necessary for security.

12. Changes to a Subscription

If a business changes, upgrades or downgrades a subscription, billing adjustments may depend on the applicable plan, billing cycle and payment system.

The exact treatment of an upgrade or downgrade will be displayed where applicable before the transaction is completed.

13. How to Request a Refund

To request a refund or report a payment issue, contact AluminiumGlass through our Contact Us page.

Please include, where available:

• Your registered name or business name.
• Registered email address.
• Invoice or transaction reference.
• Payment date.
• Purchased plan or service.
• Reason for the refund request.

14. Verification of Refund Requests

We may request additional information to verify ownership of the account or transaction before processing a refund.

Do not send passwords, OTPs, card PINs, CVV numbers or other highly sensitive authentication credentials through ordinary contact forms or email.

15. Chargebacks

If a payment dispute is raised directly with a bank or payment provider, AluminiumGlass may provide relevant transaction and account information to the payment provider as permitted by law.

Customers are encouraged to contact AluminiumGlass first where possible so that payment issues can be investigated and resolved.

16. Changes to This Refund Policy

AluminiumGlass may update this Refund Policy from time to time to reflect changes in services, payment systems, pricing structures, business practices or applicable legal requirements.

The updated policy will be published on this page.

17. Contact Us

For refund, cancellation or payment-related questions, please contact AluminiumGlass:

Website: aluminiumglass.co.in

Contact: Contact AluminiumGlass