1. Overview
AluminiumGlass is a digital business and services discovery platform that allows users to discover businesses, products, services, professionals and other providers.
The platform may also provide vendors and businesses with paid services such as subscriptions, promotional listings, featured placements, lead-related services, advertising and other digital services.
Important: Payment for a digital service does not automatically create a right to a refund. Refund eligibility depends on the service, payment status, cancellation time and whether the service has already been delivered or consumed.
2. Services Covered by this Policy
This policy may apply to payments made for services including, but not limited to:
- Business registration or listing services.
- Vendor or business subscription plans.
- Featured business listings.
- Promotional placements.
- Digital advertising services.
- Lead or enquiry-related paid services.
- Premium platform features.
- Paid business tools and features.
- Other digital services offered by AluminiumGlass.
3. Refund Eligibility
A refund may be considered where a payment was successfully charged but the paid service was not delivered due to a technical or platform-side failure.
Refund requests may also be considered where the same transaction was unintentionally charged more than once.
Each refund request may be reviewed based on transaction records, service status, account information and relevant technical logs.
Possible Refund Situations
- Duplicate payment for the same service.
- Payment succeeded but the purchased service was not activated because of a verified platform error.
- An eligible service was cancelled before fulfilment, where applicable.
- A payment was processed incorrectly due to a verified technical issue.
4. Subscription Plans
AluminiumGlass may offer monthly, quarterly, annual or other subscription-based plans.
Users and vendors are responsible for reviewing the plan details, price, billing interval, included features and limitations before completing payment.
Cancellation
A subscription may be cancelled according to the cancellation options available in the user's account or through the applicable support channel.
Unless otherwise required by applicable law, cancellation generally prevents future renewal and does not automatically create a refund for the current billing period.
Partial Subscription Periods
Unless specifically stated for a particular plan, unused days or unused features within an active subscription period may not be eligible for a pro-rata refund.
5. Business Listings & Vendor Services
Business owners and vendors may purchase or activate services related to business listings, profiles and promotional features.
Once a listing service has been activated, reviewed, published, promoted or otherwise delivered, the payment may become non-refundable unless the service-specific terms state otherwise.
Removing a business listing or disabling an account after a service has been delivered does not by itself guarantee a refund.
6. Featured Listings & Promotional Services
Featured placement, promotional visibility, sponsored positioning and similar services are digital services.
Once promotional delivery has started, payments may generally be non-refundable.
If AluminiumGlass is unable to provide the purchased promotional service because of a verified platform-side failure, an alternative service period, account credit or refund may be considered where appropriate.
7. Enquiries, Leads & Business Connections
AluminiumGlass may provide enquiry, lead matching or business-contact services.
The platform cannot guarantee that a lead, enquiry or business connection will result in a sale, contract, appointment, customer, revenue or commercial transaction.
Payment for access to an enquiry or lead is therefore not automatically refundable merely because the user does not receive a sale or successful business transaction.
However, if a lead or enquiry is demonstrably invalid according to the applicable service rules, it may be reviewed under the relevant lead policy.
8. Payment Processing Issues
Payments may be processed through third-party payment providers.
A payment may occasionally appear as pending, failed, reversed or duplicated due to banking, card, UPI, payment gateway or network issues.
Where a transaction is shown as failed but money was actually debited from the customer's account, the customer should first allow the payment provider or bank to complete its reconciliation process.
If the amount is not automatically reversed, the customer may contact AluminiumGlass with the transaction details for investigation.
8.1 General Refund Reference
| Situation | General Treatment |
|---|---|
| Duplicate successful payment | May be eligible for refund after verification. |
| Payment successful but service not delivered due to verified platform error | Refund, credit or alternative fulfilment may be considered. |
| Subscription cancellation after activation | Usually stops future renewal; current period is generally not automatically refundable. |
| Featured/promotional service already delivered | Generally non-refundable. |
| Lead did not produce a sale | Not normally a refund reason. |
| Invalid lead under applicable lead rules | May be reviewed according to the relevant lead policy. |
| Fraudulent or unauthorized transaction | Requires investigation and appropriate verification. |
9. Non-Refundable Services
Unless otherwise required by applicable law or expressly stated in a service-specific offer, the following may generally be non-refundable after delivery or activation:
- Completed digital services.
- Promotional campaigns that have already started or completed.
- Featured placement already delivered.
- Subscription periods already started.
- Digital products or services that have already been consumed.
- Leads or enquiries that were validly delivered according to the applicable service terms.
- Services purchased through fraudulent, abusive or misleading activity.
10. How to Request a Refund
If you believe that a payment qualifies for a refund, contact AluminiumGlass through the available support channel.
To help us investigate the transaction, please provide:
- Registered name.
- Registered email address or mobile number.
- Order or transaction ID.
- Payment date.
- Amount paid.
- Name of the purchased service.
- Reason for the refund request.
- Relevant payment or transaction evidence, where necessary.
Do not send your complete card number, CVV, PIN, password or OTP in a refund request.
11. Refund Processing Time
Approved refunds are generally initiated using the original payment method where technically possible.
The time required for the amount to appear in the customer's bank account, card account or payment wallet may depend on the payment provider, issuing bank or financial institution.
AluminiumGlass does not control the processing time imposed by a third-party bank or payment provider.
12. Fraud, Abuse & Chargebacks
AluminiumGlass may investigate transactions that appear suspicious, fraudulent, unauthorized or inconsistent with normal account activity.
Abuse of refund requests, repeated fraudulent claims, manipulation of services or misuse of chargeback procedures may result in account restrictions, suspension or termination, subject to applicable law and platform terms.
Nothing in this policy is intended to restrict any rights that a customer may have under applicable consumer protection or other applicable laws.
13. Contact Us
For refund, cancellation or payment-related questions, please contact AluminiumGlass through the official support channels available on the platform.
AluminiumGlass Support
Website: aluminiumglass.co.in
Support: Please use the official Help / Support section of the website.
Refund requests should include the relevant transaction or order reference wherever available.
14. Related Policies
This Refund & Cancellation Policy should be read together with the other applicable AluminiumGlass policies and terms.